[5935]Service Delivery Support

Start date: May 2026
Clearance: NATO Secret or equivalent
Location: The Hague, Netherlands


Skills
- Essential Education, Experience and Training Education Higher vocational training in the area of computer science with 3 years post-related experience or a secondary educational qualification with 5 years post-related experience, including:
The operation, administration, testing and maintenance of software for modern information systems in a networked and distributed environment
- Certifications in relevant technologies (e.g. Microsoft SQL Server, Windows and Azure, Google Cloud, AWS, Linux)
- Knowledge of operating systems that are currently used for modern information systems
- Experienced in handling 1st and 2nd line issues, working with solution knowledge-base and capable of writing new solution entries
- Experience with deployment and maintenance of both Windows and Linux based systems (e.g. via vSphere and with Active Directory)
- Experience with working in isolated environments when installing solutions (e.g. Windows applications and Container environments)
- Experience with Kubernetes and Docker (container) based solutions, including their deployment and maintenance
- Experience with (pre-)deployment pipelines for testing, controlling and distribution of code modules and containerized solutions (e.g. Jenkins, GitLab)
- Familiarity with (limited) hardware allocation, DNS, Active Directory-based access controls
- Administration of Relational Database Management Systems, e.g. Microsoft SQL Server
- Administration of web-based software applications and information systems
- Data and systems interoperability, interoperability testing standards, procedures and methodologies
- Security cross-domain information exchange methodologies, tools and techniques
- IT service management and tools
- The ability to communicate effectively in written English to produce technical documents such as technical notes, reports, and reference documents. Desirable Education, Experience and Training Experience
- Experience with TOPFAS
- Experience of software applications support and maintenance in the NATO or similar defence or civilian environment
- Experience with server clustering, familiarity with PC hardware and networking techniques
- Knowledge of security assurance requirements for military information systems
- Knowledge of and experience with (military) information exchange standards
- Experience with multi-user containerized solutions


Activities
- Software Application Support and Maintenance
- Monitors operational instances for resource usage and failure rates, to inform and facilitate tuning and improvements
- Support monitoring and reporting of the operational status of the assigned applications services and responding to exceptions
- Performs incident and problem management and supports change management process
- Assists end-users and follows agreed procedures for further help or escalation
- Responsible for troubleshooting any issue with the software applications under their responsibility
- Uses standard procedures and diagnostic tools to test installations, correct problems, and document results
- Ensures back-up and recovery procedures are update to date and in-place. Software Application Release, Deployment and Configuration
- Install, configure and maintain build and deployment pipelines
- Assist in testing activities
- Manages change requests for software application releases and deployments as well as deactivations
- Assists in designing, verifying, documenting, and maintaining software configurations for deployment
- Ensures pre-requisites are met and uses approved tools and techniques for deployment of software applications
- Configures and integrates software applications
- Contributes to preparation of software implementation procedures with fall-back contingency plans
- Administers the recording of activities, logging of results and documents technical activities undertaken. Additional Duties
- Collaborates in reviews of work with others as appropriate
- Providing consistent and adaptable support in alignment with the organization's requirements